PrimaPlay Privacy Policy
At PrimaPlay, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our platform at primaplay.eu, create an account, or use any of our services. By continuing to use our site — whether through a desktop browser, downloadable client, or via PrimaPlay casino mobile — you agree to the practices described in this document. We encourage you to read it carefully and contact us if you have any questions.
Who We Are
PrimaPlay Casino is operated by iNetBet Group and licensed under the jurisdiction of Curacao. We have been providing online gaming services since 2019, offering a comprehensive RTG/SpinLogic-powered library to players across international markets. Our platform is available in English and supports USD and cryptocurrency transactions. When you complete the PrimaPlay casino sign in process or log in to Prima Play Casino for the first time, you enter into a relationship governed by this policy and our Terms and Conditions.
Information We Collect
When you register, use our services, or contact our support team, we may collect the following categories of personal information:
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Username and password used for PrimaPlay casino login
- Payment details, including card numbers, cryptocurrency wallet addresses, and transaction history
- Identity verification documents (passport, government-issued ID, proof of address)
- Gaming activity, including deposits, withdrawals, bonuses claimed, and session history
- Device information, IP address, browser type, and operating system
- Communication records, including emails and live chat transcripts
We at PrimaPlay collect this data through your direct interactions with us — for example, when you complete registration, use primaplay casino mobile login, claim a primaplay no deposit bonus, or contact our 24/7 support team at support@primaplay.eu.
How We Use Your Information
Our PrimaPlay platform uses your personal data for the following purposes:
Account Management and Service Delivery
We use your registration and login information to create and maintain your account, verify your identity, process deposits and withdrawals, and ensure that your primaplay login experience is smooth and secure. Account verification is mandatory before any withdrawal can be processed, and at least one cash deposit must be made as part of our standard KYC procedure.
Bonus Administration
At PrimaPlay, we process bonus-related data to validate eligibility for offers such as our welcome bonuses, primaplay casino no deposit bonus codes, primaplay casino free chip awards, and ongoing promotions. This includes verifying that players meet minimum deposit requirements and wagering conditions where applicable.
Legal and Regulatory Compliance
We are required by law to verify the identity of our players, prevent money laundering and fraud, and comply with applicable anti-money laundering (AML) regulations. We may share your data with regulatory authorities or law enforcement agencies where required by law. If identity documents are not submitted within 10 working days of request, we reserve the right to restrict or close the account in question.
Marketing Communications
Our PrimaPlay team may use your email address or contact details to send you information about promotions, bonus codes, and new games — but only where you have given us consent to do so. You may opt out of marketing communications at any time by contacting us via support@primaplay.eu or using the unsubscribe link in any email we send.
Platform Improvement and Analytics
We collect technical data such as browser type, device model, and usage patterns to improve our platform, optimise mobile performance, and enhance the overall experience for all users — including those accessing us through iOS or Android mobile browsers.
Cookies and Tracking Technologies
PrimaPlay uses cookies and similar tracking tools to ensure our website functions correctly and to gather analytical data. Cookies help us remember your preferences, maintain your primaplay casino log in session, and provide a personalised experience. You can control cookie settings through your browser, but disabling certain cookies may affect the functionality of our site.
We use the following types of cookies:
- Essential cookies – required for core functions such as maintaining your logged-in session
- Analytics cookies – used to understand how players interact with our platform
- Preference cookies – used to store your language and display settings
- Marketing cookies – used where consent is given, to deliver relevant promotional content
Data Sharing and Third Parties
We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in delivering our services. These may include:
- Payment processors and financial institutions handling your transactions
- Identity verification and KYC service providers
- IT infrastructure and hosting providers
- Regulatory and law enforcement bodies where legally required
All third-party providers we work with are contractually required to handle your data securely and only for the purposes we specify.
Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations. Please note that accounts inactive for 180 consecutive days are considered dormant, and balances may be zeroed in accordance with our Terms and Conditions. If you wish to request deletion of your data, please contact us at support@primaplay.eu, and we will assess your request in line with applicable law.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to correct inaccurate or incomplete information
- The right to request deletion of your data (subject to legal obligations)
- The right to object to or restrict how we process your data
- The right to data portability
- The right to withdraw consent for marketing at any time
To exercise any of these rights, please reach out to our support team. We are available 24/7 via live chat on primaplay.eu or by email at support@primaplay.eu. You can also contact us through our official Instagram and Telegram channels.
Security of Your Data
We at PrimaPlay implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All transactions are processed over encrypted connections, and access to sensitive account data is strictly controlled within our organisation.
Restricted Countries and Eligibility
Our services are not available to residents of certain countries, including Belgium, France, Germany, the Netherlands, the United Kingdom, and others listed in our full Terms and Conditions. By using our platform and completing the PrimaPlay casino login process, you confirm that you are not a resident of any restricted territory and that you are of legal gambling age in your jurisdiction.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the version on our website. We encourage you to review this page periodically. Your continued use of PrimaPlay Casino following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. Our dedicated support team is available around the clock and ready to assist you.
- Email: support@primaplay.eu
- Live Chat: Available 24/7 at primaplay.eu
- Social: Instagram and Telegram (official PrimaPlay channels)
Content updated: July 21, 2026