PrimaPlay Casino Terms and Conditions

Welcome to PrimaPlay Casino. These Terms and Conditions govern your access to and use of our website, games, bonuses, and all related services. By creating an account or continuing to use our platform, you confirm that you have read, understood, and agreed to be bound by these terms. We encourage you to review this document carefully before registering. If you do not agree with any part of these terms, please do not use our services.

1. About Us and Operator Information

At PrimaPlay Casino, we operate under the iNetBet Group and hold a valid gaming licence issued by Curaçao. Our platform has been serving players since 2019, offering a wide range of casino games, bonuses, and promotions. We are committed to providing a fair, secure, and responsible gaming environment for all eligible players. Our services are available in English, and all transactions on our platform are processed in US Dollars (USD).

2. Eligibility and Account Registration

To register and use our services at Prima Play Casino, you must meet the following eligibility requirements:

You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
You must not be a resident of or located in any restricted country (see Section 3).
You may only hold one active account with us at any time.
You must provide accurate, complete, and current registration information.
You must not act on behalf of any third party when using our services.

We reserve the right to verify your identity at any time. You must supply all requested documents within 10 working days of our request, or your account may be suspended or permanently closed. Please note that at PrimaPlay, we require at least one qualifying cash deposit before any withdrawal request can be processed or verified.

3. Restricted Jurisdictions

Our services are not available to residents of or individuals located in the following countries: Belgium, Costa Rica, Curaçao, France, Germany, India, the Netherlands, Netherlands Antilles, Switzerland, and the United Kingdom. We do not accept accounts registered from these jurisdictions under any circumstances.

Additionally, players from a separate extended list of countries — including but not limited to Austria, Finland, Portugal, Poland, Brazil, Russia, and Ukraine — must complete a qualifying cash purchase of at least $20 before redeeming any non-deposit bonus or free chip. At Prima Play, we maintain this policy to comply with regional regulatory requirements and responsible gaming standards.

4. Deposits, Withdrawals, and Payment Methods

4.1 Accepted Payment Methods

We currently support the following deposit and withdrawal methods:

Visa and Mastercard (minimum deposit approximately $25–$35 depending on card type)
Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Bitcoin Cash (BCH), and Litecoin (LTC)
E-wallets including Skrill, Neteller, and ecoPayz (available in select regions)
Wire Transfer (available as a withdrawal option where applicable)

All balances and wagers on our PrimaPlay Casino platform are maintained in US Dollars. If you deposit in another currency, it will be converted to USD at the prevailing bank exchange rate. We are not responsible for any conversion fees or rate fluctuations applied by your bank or payment provider.

4.2 Withdrawals and Fees

We process withdrawal requests on the same business day. Cryptocurrency and e-wallet withdrawals are typically faster, while card and bank wire transfers may take up to five business days. A practical limit of approximately $15,000 per week applies to withdrawals, and large wins may be paid in instalments depending on the method used.

Regarding withdrawal fees at Prima Play: your first withdrawal within any 30-day period is completely free. Subsequent withdrawals within the same period are subject to the following fees:

Crypto to crypto: 2–5%
Crypto to bank account: 5%
Card to bank account: 5%
Card to crypto: 10%

We impose no maximum withdrawal limit; however, the minimum withdrawal amount is method-dependent, generally ranging from $50 to $150. At least $50 must be present and withdrawable from any no-deposit bonus balance.

5. Bonuses, Promotions, and Wagering Requirements

At PrimaPlay, we offer a range of welcome bonuses and ongoing promotions. New players may choose from our welcome package options, including a 300% Slots bonus up to $1,500 (code: PRIMA300) or a 100% Any Games bonus up to $250 (code: PRIMA100). We also offer a $50 No Deposit free chip (code: PRIMA50) for eligible new registrations.

5.1 General Bonus Terms

All deposit bonuses carry a wagering requirement of 25x (deposit + bonus amount combined).
Bonus funds from deposit offers may only be used on Slots, Keno, and Scratch Cards, unless otherwise stated.
The maximum bet per spin while a bonus is active is $10, reduced to $5 if the coupon value exceeds 100% of the deposit.
Free spin winnings carry a wagering requirement of 35x; cashback bonuses require 30x; comp-point converted funds require 10x.
We reserve the right to void winnings obtained from bonus funds if these terms are violated.

5.2 Ongoing Promotions

Our PrimaPlay Casino bonus codes unlock daily and weekly promotions, including Monday Blues Buster (77% slots match), You Choose Tuesday (65% any-game match), Hump Day Wednesday (60% slots + bonus spins), TGI Friday (67% match + $20 chip), and our Unlimited Slots Weekend (77% slots, unlimited entries Saturday and Sunday). Cryptocurrency users enjoy exclusive offers including 100 Bonus Spins on BTC/BCH/LTC deposits and a BTC 10% ongoing match with no restrictions. We update our promotional calendar regularly — please check our promotions page for current primaplay casino bonus codes and active offers.

6. PrimaPlay Club Loyalty Programme

We reward our loyal players through the PrimaPlay Club (also known as the Prima Club) comp-point scheme. Points are earned based on the amount wagered, with the rate varying depending on your current club level. Points can be redeemed at a rate of 100 points = $1. Please note that wagers placed on Craps do not contribute to comp-point accumulation. We reserve the right to modify the loyalty programme terms at any time with reasonable notice.

7. Games and Software

Our entire game library is powered exclusively by RealTime Gaming (RTG), now operating under the SpinLogic Gaming brand. We offer hundreds of titles across slots, table games, video poker, crash games, specialty games (including keno and scratch cards), and progressive jackpots. Our jackpot titles include Aztec Millions, Megasaur, Spirit of the Inca, and Jackpot Cleopatra's Gold. At PrimaPlay Casino, mobile access is fully supported — our complete catalogue is available via iOS and Android browsers, with no dedicated app download required. A downloadable client for Windows and Mac is also available.

8. Responsible Gaming

We at PrimaPlay Casino are committed to promoting responsible gambling practices. We provide tools to help you manage your gaming activity, including deposit limits and self-exclusion options. If you believe your gambling is becoming harmful, please contact our support team immediately. We encourage all players to gamble responsibly and to seek help from recognised support organisations if needed. Gambling should be entertaining — never a way to generate income or resolve financial difficulties.

9. Account Inactivity and Dormant Accounts

If your account remains inactive for a continuous period of 180 days, we classify it as a dormant account. In such cases, we reserve the right to zero the remaining balance. We will make reasonable attempts to notify you before this action is taken. To keep your account active, simply log in and engage with our services at Prima Play Casino on a regular basis.

10. Customer Support and Contact

Our support team is available 24/7. You can reach us via live chat directly on the website or by email at support@primaplay.eu. We are also accessible through our official Instagram and Telegram channels. We do not currently offer telephone support. All support services are provided in English.

11. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately upon publication. Your continued use of our Prima Play services following any amendment constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any changes.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes arising from your use of our PrimaPlay Casino services shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, unless otherwise required by applicable local law.

Content updated: July 21, 2026